A fair approach to digital products

Refunds & Cancellation

Good Chaser is operated by Noor Intelligence, based in Wincanton, Somerset, United Kingdom. This page explains how the service operates and what customers can expect. Last updated: 2 November 2026.

1. What you are buying

Good Chaser sells one-off personalised digital document packs. We begin preparing them using the information you provide and deliver the finished files digitally.

2. Before digital delivery

If you have placed an order in error and preparation has not begun, contact us promptly with your order reference and request cancellation. We will review the order status and applicable consumer rights.

3. Digital content and cooling-off rights

UK consumers may have a 14-day cancellation right for qualifying distance contracts. For digital content not supplied on a tangible medium, that right can be lost once supply begins where the required express consent and acknowledgement have been properly obtained. We will not assume those conditions were met unless the purchase flow records them. Different rules may apply to personalised services and business purchases.

4. Faulty, incomplete or undelivered packs

If files fail to arrive, are corrupt, omit items explicitly included in the purchased offer or materially differ from the details you submitted, contact us with your order reference and a description of the issue. We will investigate and, where appropriate, correct, redeliver or refund in accordance with your legal rights.

5. What is not guaranteed

Receiving payment from your debtor is not a condition of the document service and is not guaranteed. A debtor’s refusal to pay does not, by itself, make the supplied documents faulty.

6. Requesting help or a refund

Reply to your Good Chaser order or delivery email with the invoice pack order reference, issue and preferred remedy. Do not include full card numbers or passwords. Nothing in this policy restricts statutory remedies available under applicable UK consumer law.